Shipping, Returns & Exchanges
We've been shipping successfully for over 20 years!
We use state of the art packing techniques and custom shipping boxes to ensure safety and minimize the possibility of damage during travel. We have over 20 years of experience shipping our merchandise, and during that time we have continually updated and improved our packing techniques.
Inspection and Quality Control:
Your order is inspected prior to shipping to eliminate any problems or defects.
Your order will be boxed for maximum safety and protection during shipping.
Each order is fully insured before shipping at no additional cost to you.
We primarily use Federal Express Ground to ship all of our orders.
We cannot ship to PO Boxes or APO addresses. We ship to physical addresses only.
We cannot ship internationally. We ship to the United States only.
Additional shipping options include:
FedEx Express Overnight:
We can overnight all in-stock items for an additional shipping charge. Orders placed after 8 am EST will ship the next business day and will arrive the following business day. Please note: Saturday and Sunday are not considered business days.
FedEx Express Second Day Air:
We can express via Second Day Air all in-stock items for an additional shipping charge. Orders placed after 8 am EST will ship the next business day and will arrive in two business days. Please note: Saturday and Sunday are not considered business days.
Shipping Costs & Availability
- Shipping is always free on Screens.com!
- Most in-stock items are shipped within 24 hours and should arrive within 3-10 business days (these estimates apply to in-stock items shipping within the Continental US).
- Shipping transit time can vary depending on location and shipping option.
If for any reason you are unhappy with your purchase, you may return it within 14 days from the date of receipt for a full refund of the purchase price less a 15% restocking fee. Please email firstname.lastname@example.org or call us at 800.978.2100 to get an RMA number. Returns without an RMA number or items not in the original packaging will not be processed, or will be assessed an additional fee at our discretion. Deliveries refused for any reason other than damage will be charged a return shipping fee. Items must be returned within 30 days of issuance of the RMA number. All returns should be insured for the proper amount, in case of damage upon receipt. Please retain your tracking numbers to help expedite the return process if needed.
In the unlikely case you receive a damaged item due to shipping, please keep all the packing materials and call us at 800.978.2100 or email us at email@example.com within 14 days to have the item picked up and to schedule a replacement.